Help Center
What Would You Like to Know?
Browse below to review the answers to some of the most common questions that we receive. If you still have questions or would like more information, please get in touch and we’ll be happy to assist you.
How To Get An Instant Quote?
Get an instant quote on our "Get A Quote" page by describing the size of your home, the kind of cleaning required, and the existing state of the property. Our prices are based on the number of cleaning hours required to achieve your specifications.
How Can I Book A Cleaning?
Our booking procedure is quick and simple. Select the appropriate option for a general cleaning, a deep cleaning, or a move-in/out cleaning. The main distinction between them is the suggested cleaning time. Our estimates are all dependent on the number of hours spent cleaning. If your home requires more hours than you booked to be cleaned thoroughly, the cleaners can stay longer and add extra time as needed. The primary goal is to finish the cleaning to a very high standard of cleanliness.
How Good Are Your Cleaners?
Our cleaners are dedicated to their work. We are full-time professional cleaners who are passionate about the hospitality industry. We understand the needs of our valued clientele and work hard to earn their praise.
What is the difference between Turnover and Deep Cleaning?
Turnover encompasses routine tasks performed to maintain a home's upkeep and overall cleanliness. These tasks are essential for keeping a property in good condition. On the other hand, deep cleaning becomes necessary when a property hasn't received cleaning attention for an extended period and requires restoration to a high standard of cleanliness. Deep cleaning involves a more thorough and time-consuming approach compared to standard cleanings.
Do You Provide Your Cleaning Supplies?
Certainly, we come equipped with all the necessary cleaning supplies and tools for the job. To ensure we address all your specific cleaning needs, please provide detailed information about the areas you would like us to clean when making your booking. Your booking already includes all required cleaning supplies and tools, except for a vacuum. However, for an additional $30 charge, we can bring a vacuum for your convenience. Simply select 'Rent A Vacuum' at the time of booking."
Is It Possible To Modify Or Cancel My Booking?
Absolutely! Your bookings come with 100% flexibility. Feel free to change the appointment date or start time, or even cancel without incurring any charges up to 48 hours in advance of your scheduled cleaning. Please inform us of any changes or cancellations at least 48 hours before the scheduled time to avoid our $79 cancellation fee.
Will I Get A Booking Confirmation?
Certainly! Upon the completion of your booking, an automated booking confirmation email will be sent to you. Additionally, you will receive login details to access your Client Portal, where you can conveniently view details of your upcoming appointment, add notes, and make any necessary changes.
Will I get the same cleaner If I Book A recurring service?
Yes, absolutely! We prioritize consistency, ensuring that the same cleaner will be assigned to each of your repeat visits. Your comfort and familiarity with the assigned cleaner are important to us, and you will always have priority when booking repeat appointments with your preferred cleaners.
What Areas Do You Serve?
We serve the City of Toronto and most of the Greater Toronto Area. If you are located outside the GTA, contact us for a quote.
Is a Credit Card Required When Booking?
Yes, we do request a credit card on file at the time of booking. Two days prior to your scheduled service appointment, we will place a hold on your credit card for the cleaning amount. Rest assured, you will only be charged after the completion of the cleaning service.
How Many Cleaners Do You Send?
For bookings of 4 hours or less, a single cleaner will be assigned. For appointments lasting 5 hours or more, two cleaners will be sent (each working 2.5 hours, totaling 5 hours of cleaning time). Additionally, for jobs exceeding 9 hours, a team of three cleaners will be dispatched (each working 3 hours, totaling 9 hours of cleaning time). Our cleaning teams collaborate to efficiently distribute the total number of booked cleaning hours.
What don’t we Clean?
We do not clean human or pet waste, or bodily fluids, address vermin infestations, handle exterior windows, or clean unsafe balconies. Additionally, we avoid cleaning anything beyond reach with a step stool. However, we can load and start your dishwasher, make beds with clean sheets, and clean accessible areas. If you have high ceilings or hard-to-reach places, please inform us during the booking process and provide photos to ensure we are adequately equipped to meet your cleaning needs to your satisfaction.
What guarantees does Guestic Cleaning Offer for the service?
We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and good people. They take their jobs very seriously and will work very hard for your satisfaction. It is important to be realistic about the total number of cleaning hours required to complete everything you ask of the cleaners. Book the correct number of hours necessary to complete cleaning to a high standard of cleanliness. Good cleaning takes time and depending on the level of detail you require, the cleaning could take longer than your original booking. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations about everything you would like done during the cleaning. It’s important to also return back to your home before the cleaners have finished to authorize extra time as needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority. Visit our cleaning services Toronto page for more information.
Can You Provide Cleaning Services when I’m not Home?
Yes, it is possible for Guestic Cleaning to clean your property even when you are not present. While it is recommended for clients to meet with the cleaners upon their arrival for a walkthrough of the property and to set expectations, we understand that this may not always be feasible. If you cannot be home during the cleaning, it's essential to provide detailed instructions about specific areas or tasks you would like prioritized. Additionally, you can share access information, such as a lockbox code or arrangements with the front desk receptionist, to facilitate entry for our cleaning team